Standing apart from other IT providers, our Solutions are products that meet our stringent requirements and we have tested to confirm they perform exceptionally.
IT Sales, Support and Web Development. We specalise in working with Education and Charities and can offer discount pricing on some products. We also do Web Development and can help you migrate to the Cloud.
We take great care to ensure our company reputation remains a cut above. The support we offer, we think, is better than you'll find anywhere else.
There are also "Contact Us" and "Sales Enquiry" contact pages in the Support menu.
You can use the email address on the bottom of every page.
Finally, you can phone us - but we are often unable to answer the phone.
- Confirmation - immediately upon completion of the checkout process, you will receive an email confirming your order and details. Please check it and let us know immediately if there are any errors.
- Payment - Payment for your order needs to be confirmed. This happens automatically if you pay by Credit Card or Online Eftpos and there is no email for it as the Confirmation email confirms that payment has been received.
- Processing - Your order is sent to our warehouse to be picked for you.
- Shipping - Finally your order has been collected by the courier. With the email, you will receive your invoice and the tracking info.
- Bank Transfer - Our favourite and recommended payment option: Once the order is complete, you will need to transfer payment into our bank account. You can do this using your online banking app, website or phoning or visiting your bank branch. There is no additional charge for using this payment method. Payments can take upto 24 hours to clear1.
- Google Pay - The modern payment method using your Google Account. This payment, like EFTPOS and Credit Card, is handled by our Gateway Payment Provider. There is a surcharge for paying by Google Pay. Payments are confirmed instantly.
- Online Eftpos - You need to be an ASB or Co-operative Bank customer and use their banking app. You will be redirected to a secure payment page to complete the transaction, which you confirm using your banking app. There is a surcharge for paying by Online Eftpos. Payments are confirmed instantly.
- Credit Card - You will be redirected to a secure payment page to complete the transaction, where you enter the credit card details. There is a surcharge for paying by Credit Card. Payments are confirmed instantly.
- PayPal - You will be redirected to the PayPay Payment page to complete the transaction, where you can pay through PayPal as you normally do. There is a surcharge for paying with PayPal. Payments are confirmed instantly.
More banks are coming online soon.
You can calculate the shipping cost when you get to the Checkout. Just choose your Shipping Location, and it will calculate your shipping cost.
An extra day is required for rural deliveries.
These times are estimates only - but they are accurate 95% of the time. However, "Overnight" to a courier technically means within three days according to their T&Cs.
This allows you to choose what is important to you. You can choose the cheapest even if it is out of stock and wait for it, or choose one that is in stock.
You can also subscribe to Stock Alerts if a product is out of stock. Just click the Stock Alert button
If you want to be sure we have it in stock, just contact us using the Info Request button. We will get back to you as quick as we can.
This happens in two situations:
- If stock is low, and you want a popular product, they might sell out before your payment clears. We cannot consider your order complete for processing until payment is received in full.
- Occasionally stock counts at the warehouse are wrong. In this situation, we will endeavour to find you the same product from another supplier, which is often possible.
Family Zone lets kids be kids - and empowers parents to be parents
With Family Zone, your children won’t miss out on the online fun and learning that’s so much a part of their lives. They’ll simply be shielded from risks and potential harms.